OS:P has also called for a simplification of the “baffling patchwork” of consumer redress in the sector. Not surprisingly they offer themselves as the solution with ambitions to be the all-embracing super ombudsman.
The Ministry of Housing, Communities and Local Government (MHCLG) has launched a new series of ‘How to’ guides produced to help support tenants, landlords and letting agents within the private rented sector. In addition, the government’s mandatory ‘How to rent’ guide has been revised.
The law does not make membership of a redress scheme compulsory as it is for letting and estate agents, but essentially why would a trader not use, or join, a redress scheme if they are obliged to tell their customers about it anyway?
This year we have made the decision to separate out the Terms of Reference and Conditions of Complaints into two documents. The Terms of Reference sets out our terms to our Members as to how the scheme operates and both ours and our Members’ obligations.
